Is your staff younger than ever?  Are more than 25% of your staff new in the last 30 months?  Are you seeing an increase in mistakes in service delivery or quality?

If so, you have hit the “inexperience tipping point.”  Your organization isn’t alone.  Many industries have seen greater than 50% of the workforce leave the industry.  Leaders are grappling with the results – a far younger, less experienced workforce.

Leaders can create a reverse tipping point and change the momentum.  How?  Slow down and train new staff.  Reinforce the basic why, what, and how of value delivery for your organization.

“Look at the world around you. It may seem like an immovable, implacable place. It is not, With the slightest push — in just the right place — it can be tipped.”   Malcolm Gladwell

Click here if you would like “In 100 Words” delivered to your inbox twice each quarter.