Business complexity continues to increase. A challenge? Certainly. An opportunity? Absolutely! Here are four ways to capitalize on complexity:
- Prioritize. Focus resources on the best few initiatives.
- “Procedurize.” Simplify processes. Create repeatable steps and/or integrate activities.
- Reorganize. The structure that worked before may not fit the current reality.
- Monetize. Share solutions to complexity issues with other businesses for a service fee.
Don’t shy away from complexity, and try not to just pass the costs to your customers. With a little fortitude and creative energy, you can capitalize on complexity to benefit both you and your customers.
“The only legitimate form of discipline is self-discipline, having the inner will to do whatever it takes to create a great outcome, no matter how difficult.” (Jim Collins)
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